Yes, so that we can process your order information in case anything happens to your package during shipping.

If you can’t log in, please try resetting your password at this link. If you get an invalid user e-mail message, that means you do not have an account with us.
Make sure to use the same e-mail account as your previous orders.

Send us an e-mail to from the e-mail you use to create the account to get back your username, you can also sign up again, just go here.

We use PayPal and 2Checkout to process our orders, so no Credit Card information will be store in this website. Credit Cards accepted are Visa, MasterCard, American Express and PayPal Balance.

At the moment because we use USPS, FedEx and Correos de Costa Rica, we can’t ship any products to your specific country.

List of countries: Cuba, Iran, Iraq and North Korea.

Costa Rica: Please check the list of places that Correos de Costa Rica does not ship to and which is the closest Post Office you can go to pick up your package here

It all depends on the products that you purchase and the place where it will be ship to; at the checkout page by adding your address it will give you the cost of shipping.

Below you can see how it will take for the package to arrive after the order status says that has been shipped.

ToEstimated Delivery Date
USA 3-5 business days with tracking number
Canada 5-12 business days without tracking
International 10-20 business days without tracking
Costa Rica 2-3 días hábiles con numero de rastreo.*

Please make sure to send us an e-mail at with your account’s name with the order number after reading our refund policy here.

Please make sure to check our Returns Policy Page here.

To cancel any order go to your account to the order status, open the order and click cancel, if you are not able to cancel the order please send us an e-mail to, so that we can cancel it for you, please have in mind that if the order status says order has been shipped, we cannot cancel any orders.

After purchase an email with a link to download would be send to your e-mail address that you used, also after purchase on My Account section in
Downloads will contain the download link.

All orders are process through PayPal and 2Checkout, so no Credit Card information would be store; also, our page is secure with a SSL Certificate, which makes hackers not be able to get your Credit Card information nor personal information.